Knowledgebase: Misc.
Changing your phone information with emergency alerts service
Posted by Aaron Klein on 16 September 2009 08:46 AM

By logging into your emergency alert account you can perform several account maintenance tasks.

  • Change your cell number or carrier
  • Add a second cell number to your account
  • Add up to two email addresses to your account

It is important to update your cell number or carrier if you change this after signing up. If you do not modify your account the next time the system is used your phone will not receive the alert.


To login to your emergency alert account after signing up.

  1. Go to the emergency alert signup page through MyBC on WebAdvisor Self-Service. It is under the Communication option on the Student, Faculty and Employee menu. Scroll to the bottom and click on the link that says “Click Here to Provide Emergency Alert Information” and on the following page enter your emergency alert password below "Have you already signed up?"
  2. Your username should be filled in already. If you do not remember the password you can use the "Forgot your password" link or contact the Helpdesk and we can reset your emergency alerts password. (Note this is not your network password but it would be the password you created when you initially signed up.)


To change the cell number or carrier on a phone associated with your account.

  1. Log on to your emergency alert account as described above.
  2. Click on the Services tab and you will see your cell number listed under SMS.
  3. Select the delete link next to the phone number.
  4. Once that line is deleted from your account you can enter your number and new carrier in the fields below the SMS section.
  5. Then select the Add SMS button.
  6. Your phone should then receive a text message with a verification code that you will need to enter into the website to verify your phone.


To add an additional phone number to your account login as described above.

  1. Once you have logged in to your emergency alert account as described above click on Services.
  2. Below SMS you will see the current phone signed up for SMS service and a box below it to enter a second cell number. Enter the new number you wish to add to your account in the following format XXX-XXX-XXXX and then select the carrier from the dropdown menu. Once the number is entered and the carrier selected click the "Add SMS" button.
  3. A validation code will be sent to the cell number you just entered. When the text arrives enter the validation code into the correct box in your browser and select "Validate". The second line will not be activated for delivery of alerts until the phone has been validated.
  4. Once you have entered the validation code and select "Validate" you should see the number listed under the SMS section as active.


Adding an email account(s) to your emergency alert account

  1. Once you have logged in to your emergency alert account as described above click on Services.
  2. Under the section marked EMAIL there will be a listing of any active email accounts you have added. In addition will be a field for you to add an email account. Enter the desired email account in the correct field and select "Add Email".
  3. An email will be sent to the address you specified. Simply reply to this message and your email account will be validated.
  4. Once the email has been validated it will appear in the EMAIL section and it will be marked as Active.

Last updated 2013-08-29

 

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