Knowledgebase
Modifying your fax server user preferences
Posted by Aaron Klein on 04 April 2016 02:06 PM

The first time you login to the fax server, you will want to make some adjustments to your preferences.  To do this first login to the fax server's web interface and select the preferences link in the upper right corner just below the Sign Out buttons.

Once you do this, you will see the main preferences screen appear just as it does below.

preferences main

Click on the User Information tab to modify the default cover page information.  A lot of the information should already be entered for you, but you will need to correct the fax number at a minimum.  When you enter the fax number, we suggest a format similar to 540-828-XXXX.  Once you have verified everything is correct, click the Save button and it will take you back to the main preferences window.

user information

Select the Fax Status Notifications tab next to modify how the fax server will notify you of inbound or outbound fax status changes.  If you do not wish to be notified, make sure the box next to "Send notifications to my email address" is unchecked.  Once you have done this, if you do not want to receive notifications, you are finished and can click save.  If you do wish to receive notifications then make sure that box is checked, and move onto the other options.  If the option "I prefer HTML email format" is checked, the email notification will include a screen shot of the first page of each fax in its notification email.

fax status notifications

Under the Notification Options section there are two items to define.  The first is what do you want the system to do when a new fax arrives and the second is what do you want the system to do when a fax is sent.  The options include never, on every event, on success, or on failure.  A breakdown of what each option means is below.

Never - The system will not send a notification for this kind of event.  

On every event - The system will send you a notification every time this kind of event occurs.

On success - The system will send you a notification when the requested event occurs successfully. For example, if you have this set for outgoing then you will get a notification only if a fax is sent successfully.

On failure - The system will send you a notification when the requested event has an error. For example, if you have this set for outgoing then you will get a notification only if a fax cannot be sent successfully.

Once you have selected your notification options, click save to go back to the main preferences window.

The last set of preferences deal with are what do you want the fax server to do when you receive a fax.  Click on the "Received Fax Options" tab to make these changes.  From this tab, you can select to have the fax server either print the fax to a pre-defined network printer or to email the fax to a pre-defined address.  Once you have selected how you wish to have faxes routed when they come into the fax server click save.  You can also then close the main preferences window by clicking the X in the upper right corner.

Note:  Since most fax numbers are shared among an entire department, unless you deal with sensitive or protected information that is being sent via fax, the preferred option will likely be to have the fax server print any incoming fax to a network printer.  If you do deal with sensitive information on a regular basis with faxes, then we suggest you select to have the faxes delivered to an email address that has limited access from staff.  

received fax

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